Testimonials

Mrs Bruder, Chelmsford. CM2

Just like new! Definitely a job to put on the calender.

Mrs Bruder, Chelmsford. CM2

Mr Rutland, Chelmsford. CM77

My oven cleaning experience……Bloody amazing, I thought Steve had fitted a ‘new oven’. Fantastic service.

Mr Rutland, Chelmsford. CM77

Miss Mansworth, Tollesbury. CM9

Excellent – like a brand new oven! Highly recommended.

Miss Mansworth, Tollesbury. CM9

Katherine, Chelmsford. CM5

Hi Steve – I just want to say thank you for doing such a fantastic job on our oven, once again it looks like new. Thank you for putting right what had been done so badly by another.
We will definitely be asking you to come back next year!
Kind regards
Katherine

Katherine, Chelmsford. CM5

Mrs Wappler, Witham. CM8

Another excellent service! Our oven looks as good as new! Would definitely recommend.

Mrs Wappler, Witham. CM8

Mrs Madden, Finchingfield. CM7

Excellent service. Oven looks brand new! Will impress the Mother’s!!

Mrs Madden, Finchingfield. CM7

Mrs Richardson, Chelmsford. CM2

Thank you for carrying out such an excellent job on my oven and microwave. Having just had a baby the thought of cleaning the oven pre Christmas was too much – you’ve made my life simpler, thank you.

Mrs Richardson, Chelmsford. CM2

Mrs Ferguson, Stisted. CM77

Always a joy to have Steve make my oven look like new. Thank you.

Mrs Ferguson, Stisted. CM77

Mrs George, Great Dunmow. CM6

Beautifully cleaned, made and old Aga look new!!!

Mrs George, Great Dunmow. CM6

Mrs Marven, Great Totham. CM9

Marvelous job. Loos brand new. Will definitely use again, brill!!!

Mrs Marven, Great Totham. CM9

Mrs Gudonis, Chelmsford. CM2

As always excellent service. We have just moved into a new house with a very old and dirty oven. Steve has worked his magic and is now sparkling. A very satisfied customer!

Mrs Gudonis, Chelmsford. CM2

Mrs Wiltone, Burnham on Crouch. CM0

Very good and prompt service. Don’t know how you get my very dirty oven clean. Marvellous!

Mrs Wiltone, Burnham on Crouch. CM0

Mrs Weymouth,Chelmsford. CM1

Superb service by a terribly polite gentleman who took great care on my first time clean. Definitely will be called back in 12 months.

Mrs Weymouth,Chelmsford. CM1

Mr Bellam, Chelmsford. CM3

Good job!! Won’t leave it so long next time. No mess. Thanks.

Mr Bellam, Chelmsford. CM3

Mrs Turner, Chelmsford. CM1

Delighted with the service – oven looks like new. Thank you.

Mrs Turner, Chelmsford. CM1

Mrs Tippler, Broomfield. CM1

I’m absolutely delighted with my Range cooker now that Steve has finished it. He was polite and courteous and my oven looks better than it has done for ages. Every surface is spotless and as I use it every day for family meals and baking, this is quite an achievement. It really does look like new. Thanks Steve. Best wishes and I’ll see you next time I have a panic about having lots of people over seeing my dirty cooker!!

Mrs Tippler, Broomfield. CM1

Mrs Golding, Chelmsford. CM1

Very pleased, looks like new. Don’t want to use it. Will be having it done again.

Mrs Golding, Chelmsford. CM1

Mrs Cox, Chelmsford. CM2

Many thanks. A great job.

Mrs Cox, Chelmsford. CM2

Mrs Baldwin, Chelmsford. CM2

Excellent service.

Mrs Baldwin, Chelmsford. CM2

Mrs Brown, Chelmsford. CM2

Immaculate job again from Steve – my oven looks brand new, I almost don’t want to cook in it! Steve is really helpful and friendly as always. Fantastic job!

Mrs Brown, Chelmsford. CM2

Mrs Sibley, Chelmsford. CM2

A great service from Steve. Very clean oven, friendly and cleaned up afterwards. Faultless service.

Mrs Sibley, Chelmsford. CM2

Mr Ruggles, Lexden. CO3

A punctual helpful gentleman but most importantly of all a first class job on the cleaning of the oven. You now have a new regular customer. Many thanks.

Mr Ruggles, Lexden. CO3

Mrs Newell, Colchester. CO3

Oven looks great. Thank you.

Mrs Newell, Colchester. CO3

Mr Mooney, Colchester. CO7

Steve the OVENU man came today. Done a fantastic job, cleaning a very messy oven. He left no mess and was very professional through out. Very impressed.

Mr Mooney, Colchester. CO7

Mrs Moye, West Mersey. CO5

Steve did a wonderful job on 2 dirty ovens. Take away tonight! Thank you.

Mrs Moye, West Mersey. CO5

Mrs Karen Meek, South Hanningfield. CM3

Wow! Absolutely fantastic. Brilliant service, amazing result. Pleasure to have used your representative (Steve) – lovely man and a very hard worker! Will recommend you on.

Mrs Karen Meek, South Hanningfield. CM3

Mr Ellis, Heybridge Basin. CM9

A first class job carried out by an expert, efficiently and courteously. He will be invited back.

Mr Ellis, Heybridge Basin. CM9

Mrs Ruth Steggies, Little Totham. CM9

Good job!

Mrs Ruth Steggies, Little Totham. CM9

Mr McQueen, Witham. CM8

Your representative was clean and tidy and done an immaculate job on our oven. We will definitely use you again.

Mr McQueen, Witham. CM8

Mrs Morley, Broomfield. CM1

What a clean. Looks like new. Will definitely call again.

Mrs Morley, Broomfield. CM1

Ms Janet Chadwick, Little Canfield. CM6

Good service. Very good job done.

Ms Janet Chadwick, Little Canfield. CM6

Ms Annalie Bartlett, Witham. CM8

Absolutely amazing. I’m very very pleased and my oven looks like brand new. Thank you to Steve too.

Ms Annalie Bartlett, Witham. CM8

Karen Ottley, Ingatestone. CM4

Lovely shiny new cooker-Thanks.

Karen Ottley, Ingatestone. CM4

Mrs Ann Brown, Woodham Walter. CM9

Fantastic as always!

Mrs Ann Brown, Woodham Walter. CM9

Mrs Hollick, Chelmsford. CM2

How brilliant. My oven looks like new. Thank you very much.

Mrs Hollick, Chelmsford. CM2

Paula Hanson, Cheshunt. EN8

Steve is wonderful.

Paula Hanson, Cheshunt. EN8

Mrs Leigh, South Woodham Ferre. CM3

Fantastic as always.

Mrs Leigh, South Woodham Ferre. CM3

Margaret Hill, Woodham Ferres. CM3

Thank you for making my oven look like ‘new’ even though it is 6 years old!

Margaret Hill, Woodham Ferres. CM3

Mrs Tracey Bullen, Chesthunt. EN7

Steve has been cleaning my oven for many years and always leaves me with a lovely sparkling ‘new’ looking oven. Very happy customer.

Mrs Tracey Bullen, Chesthunt. EN7

Ms Teresa Low, Tiptree. CO5

Excellent as always.

Ms Teresa Low, Tiptree. CO5

Mrs. Evans, Springfield. CM2

Brilliant service – Steve was efficient and professional. Oven and microwave have turned out ‘as good as new’. I was amazed and I will be recommending OVENU to everyone I know. Thank you.

Mrs. Evans, Springfield. CM2

Mr. Hart, Chelmsford. CM1

An excellent service. Very impressed with Steve.

Mr. Hart, Chelmsford. CM1

Mrs. Sofroniou, Hatfield Heath. CM22

Very pleasant technician. Steve Parker did an excellent job. Very satisfied.

Mrs. Sofroniou, Hatfield Heath. CM22

Mr. Nott, Ongar. CM5

Superb job – as always !!

Mr. Nott, Ongar. CM5

Mrs. Ferguson, Stistead. CM7

As always, I’m thrilled with my ‘new’ oven – wonderful.

Mrs. Ferguson, Stistead. CM7

Mrs. Sweeting, Chelmsford. CM1

Brilliant service as always. Many thanks.

Mrs. Sweeting, Chelmsford. CM1

Mrs. Leggett, Chelmsford. CM1

Perfect as usual. A big worry off my shoulders. Thank you very much. My man (Steve) is very friendly and very helpful & always does a good job.

Mrs. Leggett, Chelmsford. CM1

Mrs. Heaviside, Galleywood. CM2

Really pleased with the results, as always. Excellent service.

Mrs. Heaviside, Galleywood. CM2

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.